Thursday, January 30, 2014

Like a Diary, hmmmmm?

This blog has been more of my personal online diary over the years. When I started there wasn't much for social media. This blog was it. Then there was MySpace. Now there are so many other means to tap my thoughts from my fingers to these keys to to the cyber-world. Should this blog stay or go? Hmmmmm.

Saturday, June 22, 2013

Over a Year

It's been over a year since I last posted here. Perhaps it's time to delete this one. Or try to find things to blog about. Like blogging's still a thing and not just a corporate strategy.

Wednesday, March 14, 2012

Tillamook Cheddar has a book - and it looks fantastic.

Portrait of the Dog as a Young Artist. Signed by Tillamook!  I plan to get me one o' these.

When's my dog gonna write a book?  Huh, Hugo?  When?

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NOTE - Tillammok Cheddar passed away yesterday (Jan. 29 2014) Gonna miss you.

Tuesday, March 13, 2012

Me in my first play.

The place: Ledyard High School
The time: May 1981
On my birthday
The play: Oklahoma!
The role: Aunt Eller
Won a regional award for Best Supporting Actress in a Musical, the first High School Drama Award won by anyone from Ledyard. It was a big deal for me. I still have it on my wall in my basement work-room.

Thursday, June 30, 2011

Banjo at Conomo Point

Here's my very first attempt at making a video. It features my 8 month old pup Banjo, who happens to be deaf, but that doesn't stop the little guy from having fun!

Monday, May 23, 2011

How Best Buy lost $1,709 today in Waterford

Today Best Buy lost a $1,709 sale when I walked out with the cash still in checking and all of their Macbook Pros still stored wherever it is they keep them stacked all in a row.

I’ve got the money, they’ve got the product, it’s on sale, and I stopped in with the intent of walking out the door with one. I stood trying them out for a quarter of an hour.  My only question upon entering the store was whether or not I wanted the 13” or pricier 15” model.  After looking for that quarter of an hour I decided on the pricier 15” for the aforementioned 1,709 smackaroos.

In that quarter of an hour on this rainy, not busy at all Monday afternoon I saw many clerks walk by; some in a hurry elsewhere, some talking to other clerks, one on his cell phone.  After the one on his cell phone finished his conversation he came over to me.

“Have you been helped?”
“No.  I was wondering about this computer.”
“Uh huh.”
“This one has 4 gigs of memory, but can I get it here with 8?”
“We don’t have the 8 gig sticks.:
“I’m asking because I’m trying to decide whether to get this one here, or order it from Apple.”
“It’ll cost you less to get it from Apple.”

And he walked away.  He didn’t ask what I’d be using the computer for, didn’t try to engage me in any conversation about the product, didn’t care about me buying a computer at all.  He never came back.  I was the only customer looking at computers. I told the clerk I was interested in buying.  The person with access to getting the product into my hands did not bother to return. Huh.

I went to lavatory in the back of the store, came back and played with the computers for another five minutes.  Yeah, I want the 15” Macbook Pro.  I’ve got the cash.  I could see clerks all over the store, not one talking to a customer.  I left the store. On the way out the teenager in blue at the door interrupted his conversation with the clerk he was chatting with to hurry out, “Have a nice day,” as the doors slid open and I went to my car.

This isn’t the first time in the past year I’ve walked out of the Waterford Best Buy without a product in hand.  It’s not the second time.  It’s actually the third time since Christmas that I’ve perused products at Best Buy with every intent of purchasing there, and have left empty handed because it seems like you have to hunt down a clerk and then beg them to get you the product.

Why is that?

Let me tally it up for you –

At Christmas I wanted to purchase a digital camera as a gift.  I spent about fifteen minutes handling the cameras, waiting for a clerk, got no response from any of them – this time they were working with other customers, but come on – no one wants to take my money?  I knew what product I wanted, the color, even where they were – I just needed someone with a key to unlock the stock in the cabinet.  But no one helped. I left the store and drove across the street to Target.  The same camera was $35 more expensive so I went home without a camera.  Instead I ordered it online from Best Buy, which strangely, was a much more personal shopping experience than I ever experience in their stores.  Weird, huh? Whoever designed the website was much more concerned with user interface than any of the clerks or the culture at the brick-and-mortar stores.

That $109 for the camera did go to Best Buy.

Then there’s the TV I purchased.  I have been renovating my home, and created a TV/Media room with a flat screen plasma television a centerpiece.  I went to Best Buy to check them out, and after 45 minutes of looking at TVs without a single clerk interaction I went to the help desk and waited and waited and waited and waited…

No help was coming.

I went back to the floor, stared at the TVs for another ten minutes, pulled out a pen and wrote down the specs of the TV I liked.  When I got home I ordered the TV from Amazon.com, got a great deal with excellent and free delivery, and am very happy with the $1,370 plasma television.

On a side note, a year earlier during the Winter Olympics I got an urge to experience the games in HD – and was looking to buy a 27” television – went to Best Buy and experienced the same cold-shoulder-no-clerk-interested-in-talking-to-a-woman-on-the-floor attitude.  After a half an hour on the floor I finally tracked down a clerk who told me that the set I wanted wasn’t in stock, and in fact, none of the smaller sets were in stock.  It would take two weeks or more to get them.  I wrote down the specs and ordered it from Amazon with free shipping. It arrived within two days, and I was able to watch the rest of the Winter Games in HD.

Today I went to look at the computers.  Today the staff has no excuses.  It isn’t a Sunday, it isn’t during the Olympics or the World Series or The Super Bowl, there’s no back to school rush on computers.  It’s a rainy day late in May, and judging by the nearly empty parking lot I’d say that the customer/staff ration is nearly 1:1.

How hard would it have been for a clerk to talk to me about this purchase?  What is it about the culture at Best Buy that keeps pushing me away from wanting to do business there?  Why must I beg a clerk for attention and service? Why do I get better personal care from the Best Buy website than I do from the flesh and blood people in the store?

Here’s the total of missed sales from me to Best Buy so far for 2011:

$1,370 for the TV a couple of months ago
$1,709 for the computer today

Add to that the $700 from 2010 and the tally is $3,079.  How much is that clerk making this month, the one that turned me off from buying the product at the store? 

What is the culture at Best Buy really costing the bottom line? Get over it Best Buy.  Take care of your customers. In the end you’re the one losing money, customers, and eventually employees.